Refund Policy
Return and Refund Policy
7-Day Return Policy
We want you to be fully satisfied with your purchase from BuyWander. Therefore, you have 7 days from the date of receiving your item to return.
Eligibility Criteria
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- It should be unworn or unused.
- The item should be in its original packaging.
- You must provide a receipt or proof of purchase.
Initiating a Return
To initiate a return, please contact us at hello@buywander.com. Once your return is approved, we will provide you with detailed instructions on how and where to complete your return. Please note that we cannot accept returns without prior authorization.
Damages and Issues
Upon receiving your order, please inspect it carefully. If you notice that the item is defective, damaged, or you have received the wrong item, please contact us immediately. We will evaluate the issue and take appropriate action to make it right.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions or concerns about the eligibility of your specific item, please get in touch with us.
Sale Items and Gift Cards
Please note that we do not accept returns for sale items or gift cards.
Exchanges
If you wish to exchange an item, the quickest way to ensure you get the product you desire is to follow our return process, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days. Please note that the processing time for your bank or credit card company to post the refund may vary.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@buywander.com.