Returns, Refunds and Fees

This policy covers returns, pickup deadlines, appointment changes, refunds, and customer fees for BuyWander auction purchases. For the exact pickup and return deadlines on an item, check your Orders page in your account.

The basics

  • Most eligible items can be returned through the return deadline shown in your Orders page.
  • Every item must be picked up by its pickup deadline.
  • Changing or canceling an appointment more than four hours before it starts remains free.
  • Changing or canceling an appointment four hours or less before it starts costs $2 per item in that pickup.
  • Missing an appointment costs $2 per item in that pickup, but you will not be charged both a no-show fee and a late change fee.
  • Cart removals beyond the free monthly allowance of 10 cost $2 per item.

How pickup and return deadlines work

Pickup and return windows are based on operating days at your pickup location. An operating day is a day the location is open for pick up. Holidays and temporary closures could affect the deadline, please refer to your Orders page for the latest deadlines on each item.

Paying for won items

Payment is due by 11:59 p.m. local time on the day after the auction ends. If an item is not paid for by the deadline, it may be released and counted as an automatic cart removal subject to the free monthly allowance of 10.

Returns

To qualify for a return, an item must:

  • Be returned by the return deadline shown in your Orders page.
  • Be in the same condition as when you received it.
  • Include any parts, accessories, packaging, certificates, or manuals that came with it.
  • Not be marked as final sale or non-returnable.

Pallets, mystery boxes, and variety packs are sold as-is and cannot be returned. Other items may also be marked final sale or non-returnable on the item page or at checkout.

We do not offer exchanges. We also do not offer partial refunds for an item you keep. You may return the whole item or keep it.

Pickup deadlines

Each item must be picked up by the pickup deadline shown in your Orders page. If you do not pick it up by then, BuyWander may remove it from your pickup, return it to inventory, and issue a refund less a $2 per-item restocking fee.

If you choose an appointment after an item's pickup deadline, we will identify the affected item before you confirm. That item cannot be moved to the later appointment and may be subject to the same $2 restocking fee once it expires.

Changing or missing a pickup appointment

When same-day appointments are available, you may choose a slot that begins more than four hours from the time you schedule it.

  • More than four hours before your current appointment: You can change or cancel it without a fee.
  • Four hours or less before your current appointment: A $2 fee applies to each item in the pickup. We will show the fee before you confirm the change.
  • Missed appointment: If you do not complete the pickup or change the appointment before the location closes that day, a $2 fee applies to each item in the pickup.

An item will not receive both a late-change fee and a no-show fee for the same appointment.

Cart removals and fee balances

Your account includes a monthly allowance of 10 free cart removals. The cart shows how many free removals you have left. After you use that allowance, each additional removal costs $2 per item.

Unless this policy says otherwise, fees are charged per affected item. Fees that are not deducted from a refund are added to your customer fee balance. You can review the balance at the Fees page.

An unpaid fee balance of $20 or more may pause bidding until the balance is paid.

Refunds

Approved refunds are sent to the original payment method. If you used WanderBucks, the refunded portion paid with WanderBucks is returned to your account.

Once BuyWander issues a card refund, your bank or card provider may need additional time to post it. A refund may be reduced by a fee described in this policy. Other fees will appear separately in your customer fee balance.

When the delay is ours

Appointment and no-show fees do not apply when BuyWander asks you to change your appointment, cannot locate or release an item, or a delay at the pickup location prevents you from completing the pickup. If a fee was applied in one of these situations, contact us at hello@buywander.com and we will review and correct it.

Questions or fee disputes

Email hello@buywander.com if you have a question, need help with an unexpected situation, or think a fee was applied incorrectly.

Please include your order number, item name or SKU, pickup location, appointment date, and a short explanation so we can help quickly.

Policy updates

We may update this policy as our services change. The version posted on this page applies unless BuyWander gives you different written terms for a specific order.